Customer Service 10-Hour 2-Course Bundle (4-10)

Hours Approved: 10

Price: $16.00


Courses include:
  1. 4-Hour Law & Ethics
  2. 6-Hour Homeowners, Property, & Auto Insurance

4-Hour Law & Ethics

This course examines the duties and ethical responsibilities of Customer Service Agents in Florida (4-40). It takes a look at the many new rules and regulations that Agents must comply with when transacting insurance, including ethical situations that may arise. Recent changes to state and federal laws that affect the insurance industry, and disciplinary trends and enforcement actions are also discussed. Includes:

  • Regulatory Awareness
  • Ethical Requirements
  • Insurance Law and Updates
  • Disciplinary and Industry Trends

6-Hour Homeowners, Property, & Auto Insurance

This course provides a review of homeowners insurance, focusing on the different types of coverages and liabilities. We will also review some of the fundamental concepts and complex coverage details involving personal property and automobile insurance. Answers are provided for the most common questions you may encounter from your clients about these risks. Includes:

  • Property coverages, such as the dwelling, other structures, personal property, and loss of use
  • Covered perils for the dwelling, other structures, and personal property
  • General property exclusions
  • Personal Property Insurance
  • Inland Marine Floaters
  • Specialized Coverage
  • The Role of FEMA
  • Increased Cost of Compliance Coverage
  • Claims Handling Procedures